$site_title = translate('meta.title.faq'); $site_desc = translate('meta.desc.faq'); ?> Dedicated Servers in Europe | Reliable Bare Metal Hosting – DediStart
European dedicated servers with monthly billing and no setup fee L3/L4 DDoS protection included 24/7/365 human support
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Help Center

Clear answers for buying, support, and infrastructure planning.

Find direct answers about locations, provisioning, support, billing, networking, and the services DediStart offers.

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2-24h
Typical provisioning window
24/7/365
Support availability through ticket and email
500 Gbps
Included L3/L4 DDoS protection
EU Data
Your data stays in the European Union
Quick Answers

Start with the questions people jump to first.

Do you offer infrastructure in multiple European locations?

DediStart’s primary infrastructure footprint is based within the European Union, more specifically in the Netherlands, Bulgaria and Sweden.
How long does setup take?

Most standard configurations are provisioned within 2-24 hours after order completion and payment confirmation.
Is DDoS protection included?

Dedicated services include L3/L4 protection up to 500 Gbps for BG servers, with higher-layer mitigation options available.
Sales & Ordering

Sales & Ordering

Questions about ordering, locations, and commercial terms.

Browse the available servers, choose the offer that fits, and continue through the order flow from there.

No. DediStart is focused on European server locations only.

Yes. Monthly billing is available, and longer billing terms include discounts for teams making a longer commitment.

Use the contact page with your workload and hardware requirements and the team will review the right fit.
Infrastructure & Location

Infrastructure & Location

Where the infrastructure is hosted and how to test the network.

DediStart’s primary infrastructure footprint is based within the European Union, more specifically in the Netherlands, Bulgaria and Sweden

The Sofia footprint is hosted in S3 Data Center, a carrier-neutral Tier III+ facility.

Yes. Use the Looking Glass page for live diagnostics, test IPs, and transfer files from the listed regions.
Provisioning & Support

Provisioning & Support

Delivery timing, support availability, and post-order help.

Standard configurations are typically provisioned within 2 to 24 hours after payment confirmation, depending on stock and configuration.

Typical provisioning remains 2 to 24 hours after payment confirmation, including weekends when stock and configuration allow.

Yes. DediStart provides 24/7/365 human support through the support portal and email channels.

The average ticket response time is around 20 minutes.
Network & Services

Network & Services

Questions about DDoS protection, cloud storage, and network options.

Yes. Dedicated services include L3/L4 DDoS protection up to 500 Gbps for the Bulgarian servers, with Level 7 mitigation options available for workloads that need extra review.

Yes. Servers include a dedicated /64 IPv6 subnet alongside IPv4.

Yes. BGP sessions and IP announcements are available on request for EU-based companies. Contact sales if you need the current commercial details.
Billing & Policies

Billing & Policies

Payment methods, refunds, and core billing questions.

DediStart accepts credit card, PayPal, Bitcoin, and additional payment methods depending on the checkout path.

Yes. Customers can add funds to their account balance and use that balance to pay invoices.

DediStart offers a 3-day money-back guarantee for the first server ordered, with exclusions and full details handled in the Terms of Service.
Account & Access

Account & Access

Password recovery, account updates, and support details.

Use the password recovery page linked from the client area.

Yes. The account email can be changed through the client area or by contacting support if you are locked out of the account.

Support is provided in English.
Still have questions?

Use the contact page or support portal if you need help with a specific workload, quote, or account question.

Contact DediStart
Need More Detail

Need help beyond the FAQ?

For availability planning, custom hardware, traffic profile questions, or account-specific support, contact the team directly through the right support channel.

Contact Sales Open Support Portal