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FAQ

Frequently Asked Questions

General

Go to the dedicated servers page and click order.
Most of our hardware is all located in the capital city of Bulgaria, Sofia. However, we provide dedicated servers in other European countries, as specified on our website.
Most of our dedicated servers are located our private cage, in the S3 Data Center. However, we provide dedicated servers in other European countries, as specified on our website.
Yes, all the hardware is owned by us.
No, all our hardware is located in Bulgaria or other European countries.

Support

Yes, our IT experts are available 24/7/365 via the support system.
At the moment we only provide support in English.
Our average response time is 20 minutes.
We offer 2 reinstalls per each 30 days per server. Additional reinstalls are charged with 10 EUR per server. If your server has KVM access, you can install the OS yourself.
We provide support only related to the hardware or the network aspects of the server.
No, we do not provide management services.

Delivery

We usually provision the server within 24 hours from payment.
There is no setup fee for any of our dedicated servers or hosting solutions.
Unfortunately no, we do not offer any migration servces.
No, all server details will be delivered to the email address used when the account was registered. In order to change the delivery email address, you will need to change the registered email address prior to server delivery.
Yes, our staff is delivering servers 24/7/365

Hosting

Yes, as a normal part of today’s communication system, our customers can host or use VoIP services on our dedicated servers.
Yes, your privacy is very important to us, and we allow our customers to host or use VPN services on our infrastructure.
Yes, our high performance Dell dedicated servers and network infrastructure are perfect for hosting dedicated game servers without any network delay or high latency.
Yes, part of our Windows servers initial provisioning involves the activation and testing of the Remote Desktop Protocol for customer usage.

Lease

In a lease to own agreement, you will have to pay a higher monthly rate than usual for a shorter period of time, between one and four years, after which you own the dedicated server, and you will have to pay only for the colocation costs, which include network connectivity, rack space and electricity. We offer hardware warranty during the lease to own period and any broken part will be replaced for free.
Yes, we offer each customer the option to move their servers to another location if they wish, but only after the lease to own perioad has been paid in full. If a customer wants to move the server before their lease has expired, he will have to pay the remaining amount in one payment before we ship the server. The shipping cost is not included in the lease to own price and will be paid separately. To request this, please open a ticket to the technical support and they will guide you through the process.

Colocate

In a Buy & Colocate Agreement, you will have to pay in a single payment the server price plus the colocation cost for a predetermined period of time, between 1 and 4 years. We offer hardware warranty during the Buy & Colocate period and any broken part will be replaced for free.
Yes, we offer each customer the option to move their servers to another location if they wish. If you decide to move the server before the colocation period that was already paid expires, there will be no refunds for the remaining time. The shipping cost is not included in the Buy & colocate price and will be paid separately. To request this, please open a ticket to the technical support and they will guide you through the process.

Network

You can check our Looking Glass page, which also includes a test IP.
Yes, besides IP4v addresses, each of our servers also come with a dedicated /64 IPv6 subnet.
Every dedicated server and hosting solution is fully protected against Level 3 and 4 DDoS Attacks up to 500 Gbps using our in-built DDoS Attack and Intrusion Prevention Solution.
Yes, our customers can announce their own IP space to be used on our dedicated servers and hosting solutions. There is a 300 EUR one-time setup fee per subnet.
Yes, if you have your own ASN, we can provide BGP sessions. There is a one-time setup fee of 300 Euro which is followed by a 100 Euro per month maintenance cost.
Yes, we can announce your ASN. The setup price is 300 EUR one-time fee followed by a 100 EURO per month announcement cost.
Yes, we offer this option. The setup price is 500 EUR one-time fee followed by a 100 EURO per month announcement cost.
The 1gbps shared bandwidth is a 1gbps uplink split between multiple servers. It is provided free of charge with our services and the minimum speed is 100mbps. On average, the speed should be around 200-250 mbps, but it is only guaranteed at 100mbps. This type of bandwidth is forbidden to be used for video streaming or download sites and its usage should not exceed 100mbps per month on a 95/5 calculation.

Payments

We offer 4 billing terms for our hosting solutions: Monthly, Quarterly (3 months), Semi-Annually (6 months) and Yearly (12 months). Each billing term higher than a month includes a discount, depending on the period.
No, we do not have any free dedicated server plan but we are always looking for business opportunities. If you think you have a proposition that could be interesting for us, open a ticket with our sales department.
Once in a while, we run promotional campaigns for certain products where we give out discount codes. Please follow us on social media to catch the latest promotions or discount codes.
Our current payment options are: Credit Card, PayPal and Bank Transfers
Unfortunately, we do not accept payments from unverified PayPal accounts. Please verify your PayPal account before making an order with us or your payment will be rejected.
Yes, customers can add funds to their account balance and pay invoices from there, once the invoices are due. Our system is designed in such a way so that they can manage or automate all payments.
We offer a 3 days money back guarantee, no questions asked, in case our services are not what are you looking for. Please note that according to our terms and rules, a refund can take up to 14 calendaristic days to complete.

Account

You can go to this page and recover your password.
You need to contact our technical department via the contact page on our website and describe your situation and one of our operators will assist you.
Yes, when logged in go to your profile page and change the email address associated with your account.
No, we do not allow customers to change their username.
Yes, please open a ticket with our technical department and ask for the deletion of your account.
Our support team is ready to answer any question you might have 24/7/365 by email or ticket support system.